Getting Started

Where do the funds raised from the Lottery go?

The Deaf Lottery is the fundraising program of Deaf Connect, and every ticket purchase directly supports programs empowering Deaf, deafblind and hard of hearing Australians of all ages to live full and connected lives. More information is available here. Deaf Connect is a registered charity with the Australian Charities and Not-for-profits Commission.

Can I support the Deaf community without purchasing a ticket?

Of course! You can support Deaf Connect through a Direct Donation here. or through a Bequest here.

How do I purchase tickets?

You can purchase tickets through our website, by calling our friendly team 1800 773 678 (Mon-Thurs 9:00am-7:00pm AEST, Fri 9:00am-5:00pm AEST) or by purchasing through an order form if you have received mail from us.

Are my tickets tax deductible?

Under current Australian government taxation legislation, the purchase of Lottery tickets is not tax-deductible, as the purchaser has the opportunity to win something in return. Donations of $2 and over made directly to Deaf Connect are tax deductible. Should you wish to support Deaf and hard of hearing Australians in this way, please do so here.

How are winners notified?

Upon completion of the Draw, all winners are contacted by email or phone. The full list of lottery results are published on our website www.deaflottery.com.au/Winners by 6:00pm AEST on Draw day.

What happens if not all tickets are sold / what happens if an unsold ticket is drawn?

All sold and unsold tickets are entered into each Deaf Lottery draw. In the event that an unsold ticket is drawn for any of our prizes, a redraw occurs and a new ticket is selected. This continues until a sold ticket is drawn. All the prizes are awarded each lottery, and there are no jackpots or un-awarded prizes.

How do I provide feedback?

We would love to hear from you. There are several ways you can contact us. They include:

  • Completing an online enquiry form
  • Emailing us at [email protected]
  • Contacting our team on 1800 773 678 (Mon-Thurs 9:00am-7:00pm AEST, Fri 9:00am-5:00pm AEST)
  • Through our Facebook Page

Do I have to set up an account to buy tickets?

Yes, the first time you buy tickets on the website, you will be asked to create a password to set up an account. Next time you visit, just use your email and password to login and use your saved contact details.

Why do you need my date of birth?

We are required to verify that all Deaf Lottery ticket buyers are over the age of 18, which is also necessary in verifying your identity if you are a prize winner. Your privacy is protected and we will never disclose any of your personal information. You can read more about our privacy policy here.

My Account

How do I contact customer support?

How do I create an account?

  1. On The Deaf Lottery homepage, click on Login
  2. Enter the email you would like to use for your new Deaf Lottery account
  3. Enter the rest of your details and create a password to finalise the creation of your account
  4. Click Create Account to finish making your new account

How do I know if I already have an account?

Enter your email address when the website requests it. If you already have an account, you’ll be asked for your password. If you don’t have an account, you’ll be able to enter your contact details and create a password to set up your account.

How do I log into my account without buying tickets?

Click on Login in the top right corner. Enter your email and password.

How do I update my contact details?

  1. Log in to your online account by clicking on Login and entering your email address and password
  2. Click on My Account at the top right
  3. Click on My Details under My Settings
  4. Review your contact details and, if you want to make changes, click on Edit Account Details
    To update your name, please contact us by email [email protected] or call our friendly Contact Centre Team on Freecall 1800 773 678 (Mon-Thurs 9:00am-7:00pm AEST, Fri 9:00am-5:00pm AEST).

How do I update my payment details?

To update your credit or debit card details you can contact our friendly Contact Centre Team on Freecall 1800 773 678 (Mon-Thurs 9:00am-7:00pm AEST, Fri 9:00am-5:00pm AEST) and they’ll take you through our secure updating process.
Or, updating your card details on your Supporter Account online is easy! Simply:

  1. Log in to your online account
  2. Click on My Account at the top right
  3. Click on Cards and Accounts under My Funds.
  4. Click on Add New Credit or Debit Card and enter your new card details

How do I close my account?

If you are a VIP Club member, the VIP Club membership must first be cancelled prior to closing your account. To cancel your VIP membership and/or close your account, please contact our Customer Support team at 1800 773 678 (Mon-Thurs 9:00am-7:00pm AEST, Fri 9:00am-5:00pm AEST) or email [email protected] with your request. Please refer to our Privacy Policy for more information about how we use your data in the event of an account closure. If you would like to make changes to your VIP Club membership, please refer to the VIP Club FAQs section for more information.

Draw Information

Where do I find results of the Lottery draw?

Lottery results are posted on our Winners page, and all winners are contacted by email or phone. Alternatively, you can phone our Customer Service Team on 1800 773 678 (Mon-Thurs 9:00am-7:00pm AEST, Fri 9:00am-5:00pm AEST).

How many Lotteries does Deaf Lottery run each year?

The Deaf Lottery conducts seven Lotteries each year. They are approximately 7 to 8 weeks apart.

How is the Major Draw conducted?

Each Major Draw is conducted at the Deaf Connect Alderley office (467 Enoggera Road, Alderley QLD 4051). It is conducted under strict Government Licence and Permit regulations. For licence and permit numbers, draw dates and times, please refer to the Terms and Conditions of the Lottery.
An independent Auditor conducts the Major Prize Draws (1st - 5th) to ensure legislative compliance, and all our draws utilise a government-approved electronic random number generator.
The random number generator’s sole purpose is to draw a ticket number from a given range. Once a ticket is drawn, it is then validated and used to identify our winners.
Members of the public are welcome to visit the Deaf Connect Alderley office to watch the Draw. Please note, COVID restrictions may apply.

A ticket that has been drawn will be re-entered into the Draw and is eligible to be drawn again.

Ticket Information

How much are tickets?

Tickets are $2 each. To view our ticket book options, please view the Buy Tickets page. Please note, $2 tickets may not be available at some venues.

How do I receive my tickets?

Tickets are sent to the email address you provided us at the time of purchase. If you cannot see your ticket in your email inbox, check your Junk or Spam folders and ensure you add Deaf Lottery to your Safe Senders list. If you would prefer to receive your tickets by mail only, please advise us by contacting [email protected] or 1800 773 678 (Mon-Thurs 9:00am-7:00pm AEST, Fri 9:00am-5:00pm AEST).

Are my tickets tax deductible?

Under current Australian government taxation legislation, the purchase of Lottery tickets is not tax-deductible, as the purchaser has the opportunity to win something in return. Donations of $2 and over made directly to Deaf Connect are tax deductible. Should you wish to support Deaf and hard of hearing Australians in this way, please do so here.

If I order tickets late in the Lottery or on the closing date, are my tickets still included in the draw?

All valid ticket orders placed before the time of the close of the Lottery will be entered into the Draw. Customers whose orders for tickets are received after the close of the Draw will be sent tickets in the next Lottery. If these tickets are not wanted they can be returned prior to the close of this new Lottery for a refund.

How many tickets do you sell per Lottery?

The total number of tickets available for sale in a draw varies from Lottery to Lottery. To view the maximum amount of tickets available for sale in the current Lottery, please visit our Lottery Terms & Conditions page.

Can I choose my own ticket numbers?

Unfortunately not. The Deaf Lottery utilises an automatic ticket number allocation program when distributing tickets to supporters. As such, particular tickets numbers cannot be chosen.

Prize Information

How will I know if I win a prize?

All winners are contacted directly via email, phone or post if required. Our 1st Prize Winner receives a phone call following the draw.

How many prizes are available?

Each Lottery, we have 10 Major Draw prizes up for grabs! Prizes are valued as below:

  • 1st prize: $800,000
  • 2nd prize: $2,500
  • 3rd Prize: $1,500
  • 4th Prize: $1,000
  • 5th Prize: $1,000
  • 6th to 10th prizes: $500 each ($2,500 total)
    Plus each Lottery, we have our Early Bird Draw and exclusive VIP Bonus Draws.

What is the Early Bird draw?

One lucky winner will receive $20,000 in cash! To be eligible to enter, simply purchase $20 or more in consecutive tickets before the Early Bird Close Date.

What is the Book Buyers Prize?

Where the first prize winning ticket was purchased in a book of tickets, or multiple books in the same transaction and in the same name/s, the first prize winner will also win the corresponding book buyer’s prize. For example, a $100 Book adds $30,000 in extra Gold Bullion to the 1st Prize value! To view the Bonus Gold Bullion amount, please refer to our Buy Tickets page.

How long do I have to decide what prize option to choose?

Winners have 10 days from the Draw date to advise which Prize Option they wish to take.

If I win Gold Bullion, what are my options?

When you win Gold Bullion, you have several options:

  1. Convert the gold value to cash and have this deposited in your nominated bank account
  2. Have the gold physically sent to your nominated postal address
  3. Store the gold (minimum $10,000) with our supplier
    Please note that gold selling costs and market variations may apply when selling the Gold Bullion.

Payment

What are my payment options?

Deaf Lottery supporters have a number of payment options. Tickets can be purchased easily online, over the phone with one of our friendly team (1800 773 678 Mon-Thurs 9:00am-7:00pm AEST, Fri 9:00am-5:00pm AEST) or in-person from our ticket sellers at shopping centres and events. Your payment options include:

  • Credit Card/Debit Card
  • Cheque or Money Order
  • PayPal

Why can't I add PayPal?

A PayPal account can only be registered to one account in our system. It’s an anti-fraud measure for your security. If you encounter an issue, please contact our Customer Service team.

Is ordering tickets through the Deaf Lottery website secure?

Your personal security is of utmost importance to us. When you purchase tickets from the Deaf Lottery, your financial details are passed through a secure server using the latest Secure Sockets Layer (SSL) encryption technology. SSL encryption is the industry standard, and is the same encryption technology used by banks.

We do not keep your Credit Card details on our servers. Rather, the information is passed directly to our banking institution when your ticket order is processed.

The Deaf Lottery is a Payment Card Industry Data Security Standards (PCI DSS) compliant company. We are audited regularly to ensure that we abide by strict data security standards so we can continue to maintain this security level within the industry.

VIP Club FAQs

What is The Deaf Lottery VIP Club? What are the benefits?

The Deaf Lottery VIP Club rewards your loyalty to Deaf, deafblind and hard of hearing Australians by giving you a range of free benefits including instant access to over $500,000 in Bonus Prizes every year!
As a VIP Club Member, you will receive guaranteed tickets in every Lottery, as well as instant eligibility for over $500,000 in exclusive VIP Prizes each year, including:

  • $20,000 Gold Bullion VIP 1st Prize Draw
  • $10,000 Cash VIP 2nd Prize Draw
  • $5,000 Cash VIP 3rd Prize Draw
  • 5 x $1000 eGift Card VIP Weekly Prize Draws every single week of every single Lottery

How do I become a VIP member?

It’s free to become a VIP! Simply purchase 5 or more tickets and click 'Upgrade to Subscription' at the checkout. Pay through credit card or PayPal.

  • Online: Visit our VIP Club page here, follow the prompts and click 'Upgrade to Subscription' to join the VIP Club
  • Phone: 1800 773 678 (Mon-Thurs 9:00am-7:00pm AEST, Fri 9:00am-5:00pm AEST) and ask one of our friendly team members how you can join the VIP Club
  • Post: Complete a Mail Order Form and specify you would like to join the VIP Club (credit or debit card) and specify an ongoing payment of $10 or more.

I’m a VIP Club member, how do I update my VIP amount or payment details?

  1. Click on My Account in the top right corner
  2. Enter your email and password.
  3. To update your payment details, click on Cards and Accounts to add or remove cards from your account.
  4. To change the amount of your VIP Club membership, contact our Customer Support Team.
  5. When you next buy tickets for the amount you want, select “VIP Club” to make this your new VIP Club membership amount for future lotteries.
    Alternatively, simply email [email protected] or 1800 773 678 (Mon-Thurs 9:00am-7:00pm AEST, Fri 9:00am-5:00pm AEST) to discuss your options.

How do I cancel or pause my membership?

Contact our Customer Support team at 1800 773 678 (Mon-Thurs 9:00am-7:00pm AEST, Fri 9:00am-5:00pm AEST) or email [email protected] with your request. One of our friendly team members will be in touch to assist you.

What if I signed up as a VIP before October 16, 2023?

If you have signed up as a VIP before any time 16 October 2023, you will continue to be charged once per lottery with no changes to your debit schedule. Any new VIP sign-ups on or after 16 October 2023 will be on a monthly subscription.

As a VIP, can I choose how frequently I am charged?

Due to a change to our VIP Club as of 16 October 2023, new members are charged a monthly subscription at a denomination you set. Unfortunately we cannot manually override or change the frequency of any VIP subscriptions from monthly. You can cancel or change your VIP membership anytime by calling or emailing us on 1800 77 36 78 or [email protected]